1. Eligibility for Refunds
You may request a refund if:
- # The product is defective or damaged upon delivery.
- # You received the wrong item.
- # The product does not match the description.
- # The item is unused, in its original condition, and returned within 7 days of delivery.
2. Non-Refundable Items
Refunds will not be granted for:
- # Used, installed, or damaged items due to customer mishandling.
- # Returns made after 7 days of delivery.
- # Clearance, customized, or special-order items.
3. Refund Process
- Request Refund – Contact us within 7 days via email or phone with order details and images (if applicable).
- Return Product – If approved, return the product in its original packaging. Return shipping is the customer’s responsibility unless the item is defective or incorrect.
- Refund Approval – Upon inspection, we will notify you of the refund status.
- Refund Method – Approved refunds will be processed within 7-10 business days via the original payment method.
Order Cancellations
Orders can be canceled before shipping. Once shipped, the return/refund process applies.
📞 Phone: 01705 401 440, 01705 401450
📧 Email: [email protected]