Andeli Bangladesh

FAQ

Frequently Asked Question (FAQ) and Answer

General Questions

1. What is Andeli Bangladesh?

Andeli Bangladesh is a trusted supplier of high-quality electrical products, including MCBs, MCCBs, ACBs, ADB3s, switches, starters, and magnetic contactors. We also provide electrical maintenance services to ensure safe and efficient power solutions.

2. Do you have a physical store?

Yes, we have a physical store where you can visit and explore our products. However, you can also purchase all our products online through our website for your convenience.

3. How can I contact Andeli Bangladesh?

You can reach us through:

  • *Phone: +880 1705401450
  • *Email: andeli@andeli.com.bd
  • *Live Chat: Available on our website
  • *Social Media: Facebook

Product & Order Questions

4. What types of products do you sell?

We sell a wide range of electrical products, including:

  • *Miniature Circuit Breakers (MCB)
  • *Moulded Case Circuit Breakers (MCCB)
  • *Air Circuit Breakers (ACB)
  • *Automatic Transfer Switches (ATS)
  • *Magnetic Contactors and Starters
  • *Industrial Electrical Components

5. How do I place an order?

To place an order, follow these steps:

  1. 1. Browse our product catalog and select the items you need.
  2. 2. Click on the “Add to Cart” button.
  3. 3. Proceed to checkout and enter your shipping details.
  4. 4. Choose your payment method and confirm your order.
  5. 5. You will receive an order confirmation via email.

6. Can I modify or cancel my order after placing it?

Yes, you can modify or cancel your order before it is shipped. Please contact our support team as soon as possible for assistance.

Shipping & Delivery

7. Do you offer delivery across Bangladesh?

Yes, we provide nationwide delivery across Bangladesh.

8. How long does delivery take?

Delivery times vary based on location:

  • *Dhaka City: 1-3 business days
  • *Outside Dhaka: 3-7 business days

9. What are the delivery charges?

Delivery charges depend on your location and order size. You can view the shipping costs at checkout before confirming your order.

Payment & Returns

10. What payment methods do you accept?

We accept:

  • **Cash on Delivery (COD)
  • **Online Bank Transfer
  • **Mobile Banking (bKash, Nagad, Rocket)

11. Do you offer returns or exchanges?

Yes, we have a return and exchange policy. If you receive a defective or incorrect product, you can request a return or replacement within 7 days of delivery. The product must be unused and in its original packaging.

12. How do I request a return or refund?

To request a return, contact our support team with your order details. We will guide you through the return process and arrange for a replacement or refund if applicable.

Technical Support & Warranty

13. Do your products come with a warranty?

Yes, most of our products come with a manufacturer warranty. Warranty details vary depending on the product. Please check the product page for specific warranty information.

14. How can I get technical support for my purchased products?

We offer technical support through our service team. If you need assistance, contact us via phone, email, or live chat.

15. Do you provide electrical installation services?

Yes, we offer professional electrical installation and maintenance services. Contact us for more details and service availability.