1. Eligibility for Refunds

You may request a refund if:

1. # The product is defective or damaged upon delivery.
2. # You received the wrong item.
3. # The product does not match the description.
4. # The item is unused, in its original condition, and returned within 7 days of delivery.

2. Non-Refundable Items

Refunds will not be granted for:

• # Used, installed, or damaged items due to customer mishandling.
• # Returns made after 7 days of delivery.
• # Clearance, customized, or special-order items.

3. Refund Process

1. Request Refund – Contact us within 7 days via email or phone with order details and images (if applicable).
2. Return Product – If approved, return the product in its original packaging. Return shipping is the customer’s responsibility unless the item is defective or incorrect.
3. Refund Approval – Upon inspection, we will notify you of the refund status.
4. Refund Method – Approved refunds will be processed within 7-10 business days via the original payment method.

Order Cancellations

Orders can be canceled before shipping. Once shipped, the return/refund process applies.

📞 Phone: 01705 401 440, 01705 401450
📧 Email: andeli@andeli.com.bd